Questions and Answers
Find answers to the most frequently asked questions about our platform.
RetailChina.pro is a private B2B platform that connects buyers from Russia and the CIS directly with verified Chinese FMCG manufacturers and suppliers. We help you discover trusted partners faster, shorten the path to first contact, and make supplier sourcing more efficient and transparent.
Unlike trading intermediaries, RetailChina.pro is built to create direct business connections between buyers and manufacturers. Our role is to open access to verified suppliers so you can start conversations, evaluate opportunities, and build partnerships with confidence.
What we do
Provide direct access to verified Chinese FMCG suppliers and manufacturers.
Simplify supplier discovery and first contact.
Help buyers in Russia and the CIS connect with relevant manufacturing partners faster.
What we don’t do
We do not buy or sell products.
We do not act as a trading agent or intermediary.
We do not charge transaction commissions from buyers or suppliers.
We do not handle shipping, customs clearance, or logistics.
We do not negotiate prices or commercial terms on your behalf.
We are not responsible for communication between you and the supplier.
Key differences:
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Closed ecosystem:
Access to supplier contacts is granted only to verified professional buyers, including retail chains, distributors, and importers. -
FMCG focus:
The platform specializes exclusively in food products and fast‑moving consumer goods (FMCG), rather than being a general-purpose marketplace. -
100% supplier verification:
There are no “random” or unverified sellers on the platform. Every supplier undergoes a strict vetting and verification process before being listed. -
No transaction commissions:
The platform does not take a commission on deals and does not earn on price margins. All commercial terms and settlements are agreed directly between buyers and suppliers.
The platform is open to professional buyers, including:
- Retail chains (supermarkets, hypermarkets, convenience stores)
- Distributors and importers of FMCG products
- Wholesale buyers supplying the HoReCa segment
- Manufacturers purchasing ingredients or raw materials for their own production
The registration process is as follows:
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Go to the registration page.
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Fill out the online form (company name, contact person, email address, and phone number).
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Click “Submit application”.
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Our team will review your application and activate your account within 1–2 business days.
Yes. RetailChina.pro is a private platform. Product catalogs and direct contacts of manufacturers are available only to registered and verified buyers.
Registration is free. Buyers do not pay for using the platform and searching for suppliers.
We only accept corporate email addresses for registration (for example: name@YOURCOMPANY.com). One email address can be linked to only one account.
Yes. If purchasing is handled by different specialists, your team members can create separate accounts using different corporate email addresses.
Forgot your password:
Contact our support team at info@retailchina.pro.We will help you restore access to your account.
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Use the search bar: Enter the product name (for example, “energy drink” or “noodles”).
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Browse by category: Select the relevant section in the catalog (Snacks, Beverages, etc.).
Each supplier profile contains direct contacts of the export / international sales team (Email, WeChat, WhatsApp).
The platform is not responsible for communication between buyers and suppliers and does not interfere in your commercial negotiations. However, if you face technical issues or a supplier does not respond for a long time, you can contact our support team for assistance.
No. For buyers, we do not provide consulting on certification, Data Matrix system, customs clearance, or recommendations on logistics providers or certification bodies.
These topics fall under the responsibility of the importer and must be handled either independently or in cooperation with the manufacturer.
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